We recommend you book your wedding cake with us as soon as possible to ensure your date is available. A non-refundable deposit of £100 is required to secure your date if you wish to book with us, with the final balance payable 4 weeks before your wedding.
For celebration cakes please contact us by email or phone to discuss your requirements on 01278 789851 or you can email us on firstname.lastname@example.org. The full cost of the cake is payable 14 days prior to pick up.
If fresh flowers are required to decorate your wedding cake then these should be provided by your florist. We can liaise with your florist about set up so that the flowers can be added at the venue by your florist. Your florist can confirm which flowers are suitable to decorate cakes as some flowers are toxic and will contaminate your cake.
Wedding Cakes – delivery and set up can be arranged with a small charge for set up of £15.00. Mileage is charged at 45 pence per mile round trip from my home to the venue and return. A postcode for the venue must be provided for an accurate quote. I will always strive to deliver the cake on time, however I cannot be held liable if weather, traffic or other conditions out of my control delay the delivery. You will need to make me aware of anything that will make delivery problematic. For example, no parking, roadworks and if your venue is difficult to find. Once the cake has been delivered and set up at your venue the cake then becomes the responsibility of the venue/client. A picture will be taken once the cake has been set up and a signature taken from the venue/client on the ‘goods received in good order’ form. One copy of this will be handed to the venue/client and I will keep a copy for my records. Pretty Cake Creations cannot be held responsible for any destruction of the cake or products once they are in the care of the venue/client.
Celebration cakes – Can be collected from our premises in Burnham on Sea.
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DEPOSITS AND PAYMENTS – Unless your order is cancelled within 14 days of your confirmed booking then the deposit is non- refundable. Deposit is set at £50.00 for your wedding cake and your booking is only confirmed once monies have been received by Pretty Cake Creations.
For wedding cakes full payment is due 28 days prior to delivery or collection. For celebration cakes full payment is due 14 days prior to collection.
If you wish to cancel your order for any reason then please email on email@example.com. If the order is cancelled within 14 days of the confirmed booking a full refund will be given. Orders cancelled after the 14 days will lose the deposit. If work has already started on your cake then you will be billed for any specific items. Full payment and no refunds will be given for orders cancelled with less than 7 days before delivery/collection is due.
In the unlikely event that I have to cancel a confirmed order then a full refund will be given and as much notice as possible.
LIMIT OF LIABILITY – In the unlikely event of severe medical, natural or other emergency it may be necessary to retain an alternative cake designer. Pretty Cake Creations will make every effort to secure a replacement cake designer able and willing to provide similar products and services as chosen in this agreement at the same/similar price. If such a situation arises and a suitable replacement cake designer is not found then liability is limited to the return of all payments received for the order. I will also strive to create your cake exactly to the design description, however the design may need to be altered for it to work on your cake.
DESIGN – Pretty Cake Creations has the right to decline a cake design if it is not in keeping with their brand or style. Neither will copying another cake designer’s design be made due to copyright laws, unless permission is granted from the original designer. As all cakes are handcrafted there may be slight variations in colour/size and overall look of the cake due to this. If you need to change the design of your cake then designs must be notified as early as possible and up to 7 days before collection date for celebration cakes 28 days for wedding cakes prior to delivery/collection. The final price of the cake may change if any alterations are requested.
STAND HIRE – A number of stands are available for hire and dependant on the value of the stand (between £40 – £100) a fully refundable deposit is required to hire the stand. The deposit will be returned in full as long as the stand is returned to my home, by the client, in the same condition within 5 days of hire, unless a specific date has been arranged. The stand must be returned in the same condition it was borrowed. There is no need to wash the stand but you can wipe with a damp cloth if required. If there is any damage then your deposit may be held to cover repairs or a replacement. If the stand is not returned within the 5 days (or designated day), a further fee of £5 per item per day will be added until the stand is returned.
DELIVERY & SET UP – Delivery and set up is included in the price of the cake within 10 miles of the venue and return to my home. In excess of the 10 miles, mileage is charged at 45 pence per mile. A postcode for the venue must be provided for an accurate quote. I will always strive to deliver the cake on time, however I cannot be held liable if weather, traffic or other conditions out of my control delay the delivery. You will need to make me aware of anything that will make delivery problematic. For example, no parking, roadworks and also if your venue is difficult to find. Once the cake has been delivered and set up at your venue the cake then becomes the responsibility of the venue/client. A picture will be taken once the cake has been set up and a signature taken from the venue/client on the ‘goods received in good order’ form. One copy of this will be handed to the venue/client and I will keep a copy for my records. Pretty Cake Creations cannot be held responsible for any destruction of the cake or products once they are in the care of the venue/client.
PUBLICATION & ADVERTISING – All photos of your cake taken by me prior to delivery belong to Pretty Cake Creations. The photo’s will appear on my website and social media pages that I hold.
RETURNS & PROBLEMS – If you are unsatisfied with your cake design on delivery please inform me on delivery/collection. There may still be time at this point to change small details so that you are happy with it. If you wish to return the cake then please email me firstname.lastname@example.org or phone 07933744500/01278 78981 at your earliest opportunity clearly explaining the problem. If the cake is damaged before delivery then all efforts will be made to fix the damage. Pretty Cake Creations is not responsible for any damage caused after delivery or collection of your order. Any work repairing a cake damaged through no fault of our own will incur a fee.
LOOKING AFTER YOUR CAKE – To ensure your cake stays fresh please store your cake in the delivery box in a cool room away from direct heat and out of direct sunlight as this can cause sugar flowers to wilt and fondant to melt so your cake will not be stable. Please keep any pets away from your cake. Please avoid placing your cake in the fridge as this dries out the sponge and causes the icing to sweat. Once cut wrap any cut edges in clingfilm/foil to preserve the freshness and return to the box provided. The cake is best eaten within 48 hours. However, with the proper storage can last up to a week.
GENERAL – The performance of this contract with Pretty Cake Creations is dependant upon acts of god, weather, road conditions, flood, fire, warfare, government laws or regulations, electrical failure, strikes by suppliers or conditions beyond it’s control. Any non-edible items on the cake that are used will be notified on delivery/collection and must be removed prior to serving. We will only use decorative non-edible items at our clients request and Pretty Cake Creations accepts no responsibility for any physical harm that may arise from misuse. If fresh flowers are requested to decorate your cake we can liaise directly with your florist. Please note some flowers are not suitable for cake decoration. Your florist will be able to inform you of these. Any contamination to your cake is not our responsibility. Pretty Cake Creations shall not be held responsible for nut allergies for the venue/customer or their parties. All cakes COULD contain traces of nuts at Pretty Cake Creations. It is the responsibility of the venue/customer to inform guests that traces of nuts COULD be present in the cake.
PRETTY CAKE CREATIONS HAS BEEN GIVEN A 5 STAR HYGIENE RATING.
Welcome to Pretty Cake Creations. Beautiful Bespoke Wedding and Celebration Cakes based in Somerset. Based in Burnham-on-Sea, Pretty Cake Creations is passionate about what we do from the initial contact to the cake delivery, a professional, personal service is what you can expect from us.